Shipping & returns
We try to ship all orders that get placed prior to 1:00 PM CST the same day. In some situations though it may take up to two business days to process and ship your order. Items not available/in-stock will ship as soon as they become in stock.
At this time we only ship to Canadian addresses. Available options are Canada Post Expedited. A flat rate charge of $14.99 will be applied to all shipments. We do however offer free shipping with any purchases over $150 (before taxes).
Proof of Age Required
We utilize Canada Post's Proof of Age (Age of Majority) option on every single package, no exceptions.
Because this option is being used, a signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund. We will ask for proof of age on all packages!
Please do not place an order if you are not of age in your province of residence.
We process all in-stock orders 5 days a week, Monday - Friday (excluding Canadian holidays).
Please note, if you have received a tracking number during a weekend or major holiday, your order has been processed for shipment, but it is not picked up by Canada Post until the next business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Typically, In-stock orders placed before 12:00 PM CST will go out the same day.
Canada Post does not deliver packages on Saturday or Sunday, or on major Canadian holidays.
We only ship using Canada Post.
Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number is then sent to the email address you provided during checkout.
Customers can track their packages using http://www.canadapost.ca
May take up to one business day to view your tracking number.
We offer a 14 day return policy on any DOA (dead on arrival) or unused and factory sealed items. After 14 days, we are unable to offer an exchange or refund. This does not include Scales or consumables.
Scales are a FINAL SALE. All used product are not covered by warranty (excluding vaporizers).
Inspect and test all products upon receipt as the 14-day return window begins regardless of whether the products were opened or not.
After the return period ends, we will try our best to assist you with any possible defect that may arise.
Consumable items are always a final sale, and not eligible for return. Return shipping is the responsibility of the customer. Please contact us at firstname.lastname@example.org to initiate an RMA before shipping any items back to us. Proof of purchase is required for all returns.